Whatever the question — whether trivial or grave — you will be answered, by name, by a human, in the language of your choosing. Always.
Our concierge desk is staffed continuously by twenty-eight hosts across three continents. Median response time on live chat is forty-three seconds; on email, under one hour.
For urgent matters — account security, withdrawal queries, or seat reservations at our physical salons — the telephone remains our preferred medium. Pick up. Someone will already be expecting you.
Six rooms we'd welcome you into without notice. Forty-two more await with prior arrangement.
Place du Casino
Monte Carlo, 98000
Principality of Monaco
14 Park Lane
Mayfair, London W1K 1QA
United Kingdom
Estrada do Istmo
Cotai, Macau
People's Republic of China
10 Bayfront Avenue
Marina Bay, 018956
Singapore
Al Maryah Island
Abu Dhabi
United Arab Emirates
Quai du Mont-Blanc
1201 Geneva
Switzerland
If you or someone you know is struggling, our responsible play team operates with absolute discretion. Self-exclusion, deposit limits, and confidential support are available without question or judgment.